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Accessibility Policy

This accessibility statement applies to this website (welcometowandsworth.com).

This website is run by Wandsworth Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand.

You should be able to:

  • Change colours, contrast levels and fonts using browser or device settings
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using a keyboard or speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have undertaken an accessibility audit to inform us about areas of the site that may be problematic for disabled users.

We know some parts of this website are not fully accessible:

  • Some links do not provide suitable descriptive text to help user navigate
  • Some of our links do not visibly show focus which can make it difficult for those with visual impairment to use our site
  • Some of our page elements do not have sufficient contrast which can make it difficult for those with visual impairment to use our site or use our forms

Feedback and contact information 

If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact the Digital team by emailing [javascript protected email address]. 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please get in touch by emailing [javascript protected email address].

We will consider your request and get back to you within 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Wandsworth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have identified the following issues which affect a small number of pages:

  • Success Criteria A 2.4.4 Link Purpose (In Context) – some anchor text does not allow user to determine the purpose of the link
  • Success Criterion AA 1.4.13: Content on Hover or Focus: Some of our page elements do not show focus on mouse hover which could affect users navigating by keyboard
  • Success Criterion AA 1.4.11: Non-text Contrast - some of our form fields are not sufficiently contrast against the page.

We are acting on these issues and look to have them resolved by the end of December 2024.

What we’re doing to improve accessibility.

We have undertaken an accessibility audit to discover issues with our site in relation to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement 

This statement was prepared on 18 November 2024. It was last reviewed on 26 November 2024.

This website was last tested in November 2024. The test was carried out by our Digital Team.

We took a sample of pages across the site that contained the essential functionality of the site; that reflected typical user journeys and the varying technologies in use and tested them against the Web Content Accessibility Guidelines 2.2.

This test sample included: the homepage, landing pages and a cross-section of content pages containing unique features.

Each page was tested and checked with different browsers.

We used several tools to assist in the audit of our website:

  • SiteImprove
  • Silktide
  • AxeDevTools
  • WebAim
  • Wave accessibility evaluation tool
  • Chrome Screenreader
  • W3C Markup Validation Service
  • Adobe Acrobat Accessibility checker

Following the audit we have fixed several issues and have a programme of work to resolve those that remain.